Problems?
If you have any problem using the site or completing your order, Please call Froggy's Office at (207)607-9417.  We will be happy to help.

Please Remember - Our Goal is your total satisfaction.  We want you to come back to Froggy's over and over again for our quality products and customer service. Please email or call us with your questions, suggestions or if we can be of any help.

FAQ

Froggy's Logo

    Frequently Asked Questions

 

Q: How do I pay?

A: You can pay with any major credit card, with PayPal or by check or money order.

Q: Is it safe?
A: Absolutely.   Payment through PayPal or with your credit card is completely safe and secure.

Q: Can I pay with my credit card over the telephone?
A: Of course.  Just call Froggy's Customer Service at (207)607-9417

Q: Can I pay by check or money order?
A: Yes.  Just complete your order on-line or by telephone and send your check to Froggy's, P.O. Box 160, Woolwich, Maine 04579 USA.

Q: How soon will my merchandise ship?
A: We usually ship the same day or the next day but sometimes there are delays beyond our control.  You will receive shipping confirmation and tracking information by email.

Q: Do you offer Free Shipping?
A: Yes.   Shipping in the contiguous United States is free.  There is a charge for International shipping.  Froggy's ships worldwide.

Q: Why should I register with Froggy's? 
A: So you can earn points towards merchandise, be entered in our $100.00 drawings, check on your order status, track your shipments, review your order history, use your own personal "Tags" and "Wish List" and so you will be notified by email of special sales (only if you wish - you can opt-out at any time). 

Q: Sign me up!  How do I register?
A: Click on the "Register" link in the "My Account" box at the top right of the Home page.

Q: I Like Froggy's.  How can I leave a "Testimonial"?
A: In the "Testimonial" box on the bottom left of the Home page, click on the word "More". 

Q: How can I change my password, address and other personal information?
A: In the "My Account" box on the upper right of the Home page, log in and then you can change your password and other information".

Q: How can I review my orders?
A: In the "My Account" box on the upper right of the Home page, click on "Orders" and then scroll down the page.

Q: What in the world is a "TAG"?
A: If you are looking at a product and think "That would be great for Suzie's birthday", click on the "Tags" button and type in "Suzie's Birthday".  That "Tags" the product so that later, when her birthday is getting close, you can see all the products you thought would make a great gift!

Q: How do I find the items I have "Tagged" or put on my "Wish List"?
A: In the "My Account" box on the upper right of the Home page, click on "My Tags" or "Wish List".