Frequently Asked Questions

Problems? If you have any problem using the site or completing your order, Please call Froggy's office at
(207)636-3827. We will be happy to help.

Q: How do I pay?
A: You can pay with any major credit card, with PayPal or by check or money order.

Q: Can I pay with my credit card over the telephone?
A: Of course. Just call Froggy's office at (207)636-3827.

Q: Is it safe?
A: Absolutely. Payment through PayPal or with your credit card is completely safe and secure.

Q: Can I pay by check?
A: Yes. We accept check or money order but we do hold the merchandise until the check clears.

Q: How soon will my stuff ship?
A: It depends on what you ordered. Some items ship the next business day after receiving payment. Other items take two to three weeks. Look at the top of the page for the item to see how long it will take to ship.

Q: Do you combine shipping charges?
A: Yes. You pay only one combined shipping charge for all the products in your order.

Q: I make high quality one-of-a-kind products. Would you be interested in selling my products?
A: Froggy's is always looking for the best and most beautiful items. Please send us an email and tell us about your product!

Q: How do I Register with Froggys?
A: Click on the Register link on the Customer Service Page.

Q: How do I find my Account History?
A: Click on the Account History link on the Customer Service Page.

Q: I lost my Password? What can I do?
A: Click on the Lost Password link on the Customer Service Page.

Q: How do I change my Password?
A: Click on the Change Password link on the Customer Service Page.

Q: Do you have any other stores?
A: YES!   Please visit our Pet Supply Store, PetFroggys for lots of great gifts for your Dog!
And if you are in Maine, please visit Froggy's brick-and-mortar store in Perkin's Cove, Ogunquit, Maine (on the coast a little south of Kennebunkport)

Please remember - We want to provide you with prompt, quality service. Please email or call us if we can be of any help.

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